STUDIO POLICIES

FLOW ON THE GO 
  • Refunds: All purchases are non-refundable.
  • Commitment: FLow on the Go is a minimum 3 month commitment unless purchase through the month-to-month membership.
  • Cancellations: Cancellation requests can be made by emailing info@flowyogaclasses.com. All requests must be made at least one week (7 days) before your next billing cycle. If made within the one week window, you will still be charged for your next month and future payments will be cancelled. If you have signed up for the auto-billed membership and would like to cancel within your introductory period, you will owe the balance on your account for the first three months and will be cancelled after that. 
  • Grandfathered in Pricing: If you are subscribed at our Founding Members rate and choose to cancel your subscription, you are subject to the current pricing structure when you return. 

ZOOM CLASSES 
  • Class Bookings: Registration closes 1 hours prior to the start of class. A link to the Zoom Meeting will be emailed at that time to all registered parties for access.
  • Cancellations:  Unlimited memberships will not be charged a late fee for cancelling. Limited memberships and drop-ins will lose the class if they cancel within 2 hours of start time or no-show. 
  • Recordings: Class recording will be added to the private FLow Yogis member group if you cannot join live, pending no technical glitches. Please keep in mind, sometimes there are technically issues that are outside of our control. Joining live is always the best viewing option. 

OUTDOOR CLASSES 
  • COVID Precautions: The studio will be open for bathroom use. It is limited to one person in the studio at a time and a mask must be worn at all times. Masks are not required during class because we will be socially distant. If you prefer to wear a mask, you are more than welcomed to. 
  • Class Size: We will be limiting class sizes to 6 people to allow for proper social distancing. 
  • Class Bookings: Registration closes 1 hours prior to the start of class. 
  • Cancellations:  Registrations may be cancelled up until 4 hours from the start of class. Unlimited memberships will be charged $10 late cancellation fee if cancelled with the 4 hour window.  Limited memberships and drop-ins will lose the class if they cancel within 4 hours of start time.
  • No Show Fee: If you are registered for class and do not show up, you will be charged a $20 No-Show Fee. This is in addition to losing the class if in a limited membership or using a drop-in. Unlimited members will just be charge the No-Show fee. 
  • Weather: Outdoor classes are weather permitting. We will issue a cancellation notice 90 minutes prior to the start of class. If class is cancelled due to weather, no cancellation fees will apply.​

BOOKINGS 
Class bookings closes 4 hours prior to the start of class. Reserving classes is required to ensure your spot in classes. Pre-registration requires full payment at the time of registration.

  • Class Operations: are based on our online booking system therefore we ask that you preregister for classes in advance. If you have preregistered and are unable to cancel within the 4 hour window, a $10.00 fee will be auto-deducted from your account.  We understand that are uncertainties in life, which is why we leave online registration open up to 30 minutes before class, and cancellations are allowed up to 4 hours in advance.​
  • Class Card Expiration: All class cards expire 6 months from date of purchase {unless otherwise noted}. Class cards are offered at a discount price and cannot be extended for any reason.
  • Intro Offers & GROUPON:  FLow Yoga allows 1 intro offer per new client. New clients are students who have never been to the studio before. This includes Groupon, New Member Special, Holiday & summer deals & any other intro offers {unless otherwise noted}. The $29 credit from New Member Special must be applied no later than 30 days after intro offer has expired.  If you are ineligible to use your Groupon package, we will honor the paid value and apply it towards a class pack or membership of your choice. 
  • Auto-bill Packages Weekend Warrior & Unlimited :  These packages are billed monthly are effective on date of purchase.  Your second month will be billed on either the 1st or the 15th {whichever is closest to your original purchase  date} These packages cannot be extended or have any unused days carry over to the next month.  Packages require a 30 day written notice via email to cancel or modify at info@flowyogaclasses.com.
  • Membership Restrictions: Class cards and memberships apply to regularly scheduled classes. Workshops, specialty classes and community classes are an additional fee. 
  • Class Packages are for individuals only and cannot be shared with family & friends.
  • Community Classes: are $5 drop-in (cash only – no class cards). We ask that participants be at least 14 years of age and accompanied by an adult. 
 
CANCELLATIONS
  • EARLY CANCEL
    You may cancel your booking online up to 4 hours prior to the start of class allowing those on our waitlist to be properly notified of the opening. When your booking is canceled within the allowed time frame, the class will be credited back to your account for future use.
  • EMAILED CANCELLATIONS
    We are unable to accept emailed cancellations. You may cancel your booking online by logging into your account and selecting "My Schedule" from the menu bar. Those who send an email cancellation will still be subject to the No-Show/Late Cancel fee. 
  • NO-SHOWS/LATE CANCELS
    When you no-show or cancel close to the start of class, you are preventing others from attending. If you are on an Intro Offer or Unlimited Membership and fail to show up for a class or cancel after the booking window closes, you will be charged a late cancellation fee of $10. Intro clients must pay the fee before you can attend another class. If you have a limited class pass, a class will be deducted from your account as if you attended the class.
  • MEMBERSHIP CANCELATIONS
    All memberships require a 30-day written notice via email to cancel or modify at info@flowyogaclasses.com. Accounts who take a temporary freeze and decide to cancel within the freeze period will owe their final month's payment per the 30-day cancellation. Members who are locked in to past pricing or have discounted memberships (teacher, first responder, military, etc) and cancel will be subject to new pricing should they rejoin in the future. 
  • GRANDFATHERED IN PRICING
    If you are receiving a discounted rate as a long term member and choose to cancel your membership, you are subject to the current pricing structure when you return. 
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WORKSHOPS / TRAININGS & EVENTS
  • Workshops are nonrefundable and for use on the date/time and event purchased only. If you are unable to attend your event, you may give your purchased ticket to a friend with 24 hr written notice to the email provided with your purchase receipt. FLow Yoga commits to hosting events based on pre-enrollment and secures presenters based on that commitment. Due to this, our workshop policy is firm and without exception.​​

REFUND POLICY
  • All sales are final. There are no refunds or transfers on any purchases.  In the rare event, there is a refund granted, a 20% transaction processing fee will be charged and a store credit will be added to your account for future use.
STUDIO ATTIRE & ARRIVAL TIMES
  • Arrival Time: Kindly arrive 10-15 minutes prior to your scheduled class. Main door will be locked and opened 15 minutes prior to the start of class.
  • Personal Belongings:  We ask that all participants leave their shoes at the door. This ensures we  maintain a clean, inviting space (especially during the snowy, salty months)- belongings can be placed in our waiting room and we ask that phones  be put on silent and not brought into class with you. 
  • Attire:  We encourage you to wear clothing you feel comfortable moving in- We recommend dressing in layers so that you can adjust  to your comfort as you move through class. 
  • What to Bring:  For all classes bring a yoga mat & water.  Yoga mats are available to rent {$2} or to purchase. 
  • Age Restrictions: All clients attending class must be 18 yrs old and able to understand and accept the risk of class participation. 
For clarification or questions, please email the studio at info@flowyogaclasses.com
INCLEMENT WEATHER / SCHEDULE CHANGES
CLASS SCHEDULE
We are open 7 days a week. We will close due to inclement weather, studio maintenance or as we see fit and may provide abbreviated schedules on holidays when open. Our class schedule and teachers are subject to change without notice and are available on our schedule page.
CLASS CANCELLATIONS
We make every effort to maintain a consistent schedule, however, we may alter our schedule seasonally and may cancel classes that have not reached minimum registration. If for any reason we cancel a class your booking will be credited back to your account for future enjoyment. 
LOST ITEMS
FLow Yoga will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio.