STUDIO POLICY

BOOKINGS 
Class bookings closes 4 hours prior to the start of class. Reserving classes is required to ensure your spot in classes. Pre-registration requires full payment at the time of registration.

  • Class operations: are based on our online booking system therefore we ask that you preregister for classes in advance. If you have preregistered and are unable to cancel within the 4 hour window, a $10.00 fee will be auto-deducted from your account.  We understand that are uncertainties in life, which is why we leave online registration open up to 30 minutes before class, and cancellations are allowed up to 4 hours in advance.​
  • Class Card Expiration: All class cards expire 6 months from date of purchase {unless otherwise noted}. Class cards are offered at a discount price and cannot be extended for any reason.
  • Intro Offers & GROUPON:  FLow Yoga allows 1 intro offer per new client. New clients are students who have never been to the studio before. This includes Groupon, New Member Special, Holiday & summer deals & any other intro offers {unless otherwise noted}. The $29 credit from New Member Special must be applied no later than 30 days after intro offer has expired.  If you are ineligible to use your Groupon package, we will honor the paid value and apply it towards a class pack or membership of your choice. 
  • Auto-bill Packages Weekend Warrior & Unlimited :  These packages are billed monthly are effective on date of purchase.  Your second month will be billed on either the 1st or the 15th {whichever is closest to your original purchase  date} These packages cannot be extended or have any unused days carry over to the next month.  Packages require a 30 day written notice via email to cancel at info@flowyogaclasses.com.
  • Membership Restrictions: Class cards and memberships apply to regularly scheduled classes. Workshops, specialty classes and community classes are an additional fee. 
  • Class Packages are for individuals only and cannot be shared with family & friends.
  • Community Classes: are $5 drop-in (cash only – no class cards). We ask that participants be at least 14 years of age and accompanied by an adult. 
 
CANCELLATIONS
  • EARLY CANCEL
    You may cancel your booking online up to 4 hours prior to the start of class allowing those on our waitlist to be properly notified of the opening. When your booking is canceled within the allowed time frame, the class will be credited back to your account for future use.
  • We are unable to accept emailed cancellations. 
    (You may cancel your booking online by logging into your account and selecting "My Schedule" from the menu bar)
  • NO-SHOWS/LATE CANCELS
    When you no-show or cancel close to the start of class, you are preventing others from attending. If you are on an Intro Offer or Unlimited Membership and fail to show up for a class or cancel after the booking window closes, you will be charged a late cancellation fee of $10. Intro clients must pay the fee before you can attend another class. If you have a limited class pass, a class will be deducted from your account as if you attended the class.
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WORKSHOPS / TRAININGS & EVENTS
  • Workshops are nonrefundable and for use on the date/time and event purchased only. If you are unable to attend your event, you may give your purchased ticket to a friend with 24 hr written notice to the email provided with your purchase receipt. FLow Yoga commits to hosting events based on pre-enrollment and secures presenters based on that commitment. Due to this, our workshop policy is firm and without exception.​
REFUND POLICY
  • All sales are final. There are no refunds or transfers on any purchases.  In the rare event, there is a refund granted, a 20% transaction processing fee will be charged and a store credit will be added to your account for future use.
STUDIO ATTIRE & ARRIVAL TIMES
  • Arrival time: Kindly arrive 10-15 minutes prior to your scheduled class. ( Main door will be locked and opened 15 minutes prior to the start of class)​
  • Personal belongings:  We ask that all participants leave their shoes at the door. This ensures we  maintain a clean, inviting space (especially during the snowy, salty months)- belongings can be placed in our waiting room and we ask that phones  be put on silent and not brought into class with you. 
  • Attire:  We encourage you to wear clothing you feel comfortable moving in- We recommend dressing in layers so that you can adjust  to your comfort as you move through class. 
  • What to Bring  For all classes bring a yoga mat & water.  Yoga mats are available to rent {$2} or to purchase. 
  • Age Restrictions: All clients attending class must be 18 yrs old and able to understand and accept the risk of class participation. 
For clarification or questions, please email the studio at info@flowyogaclasses.com
INCLEMENT WEATHER / SCHEDULE CHANGES
CLASS SCHEDULE
We are open 7 days a week. We will close due to inclement weather, studio maintenance or as we see fit and may provide abbreviated schedules on holidays when open. Our class schedule and teachers are subject to change without notice and are available on our schedule page.
CLASS CANCELLATIONS
We make every effort to maintain a consistent schedule, however, we may alter our schedule seasonally and may cancel classes that have not reached minimum registration. If for any reason we cancel a class your booking will be credited back to your account for future enjoyment. 
LOST ITEMS
FLow Yoga will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio.